Frequently Asked Questions

Physiotherapy Consultations ​ We all know time is the most valuable thing in our day. Just as we do our very best to run on time and not leave you waiting for your appointment, we also appreciate as much notice as possible when making changes to your appointment length or scheduled time. ​ We ask for 24 hours notice so that we have adequate time to re-book someone else on our waiting list. ​ - For changes to your appointment with 6-24 hours notice, a $20 fee will be charged to your account. - For changes to your appointment with 1-6 hours notice, 50% off the session fee will be charged to your account. - For 1 hours notice or non-attendance, the full appointment fee will be charged Exercise Therapy Group For changes to your class time within 0-6 hours prior to class or non-attendance, a $50 fee with be charged. For changes to your class time between 6-24 hours prior to class, a $20 fee will be charged. This is to ensure that there is adequate time to offer your time slot to someone else in need. The cancellation fee is to help towards covering clinic operation costs.

In order to provide the best service possible to the community with extended one-on-one affordable treatment sessions with your physiotherapist, we have to enforce these Change of Appointment fees. These fees help to cover our operational overheads and allow us to pay our staff members fairly.​ We also reserve the right to request prior settlement of any outstanding accounts prior to making future appointments.

No, you do not require a referral from your GP or Health Care Provider to see a physiotherapist for treatment. ​ Your GP may give you a referral however for a specific care plan through Medicare, although not everyone is eligible for this plan. Please see below under "Chronic Disease Management" or speak to your GP to see if you are eligible.

What is the Chronic Disease Management (CDM) plan? The CDM plan is a Government initiative that allows people with chronic injuries or ailments to access professional services to assist with the management of their condition with the benefits of a Medicare rebate. The CDM plan allows you to utilise the services of a Physiotherapist up to five times within a calendar year and receive a rebate of $56.00 per session through Medicare. How to access an CDM plan To be eligible to receive the rebate through Medicare you need a referral from your GP. The plan is made to assist people who have a chronic injury, or health condition that is not being managed effectively. To qualify for the CDM plan you must have a chronic musculoskeletal condition that has been present for 3 months or longer that is not being managed in its current state. What is the process once I’ve seen my GP? Once you’ve received and completed the necessary paperwork, you will need to make an appointment with us. Upon contacting us to make an appointment, we will give you our email address for you to send your completed paperwork prior to your appointment (unless your GP has already done so). This is essential if you are hoping to claim back from Medicare for your appointment on-the-spot. How does the payment/rebate work? Once you’ve completed your appointment, you will pay the full fee of your consult ($140/$170), and the Medicare rebate of $56.00 will be reimbursed back on to a debit card of your choice via EFTPOS (Medicare will not accept credit cards). Is the CDM appointment bulk-billed? The CDM appointments are not bulk billed. At each appointment you will pay a ‘gap’ payment – the difference between our consult fee ($140/$170) and the rebate amount from Medicare.

Yes, we do accept self-managed NDIS clients and as such we require upfront payment. Some already have a designated card that we can use to make payment, otherwise an invoice can be emailed that willl allow you to reclaim from NDIS. Please refer to our Cancellation Policy, as cancellation and non-attendance fees do apply.

We happily accept claims under ALL private health insurers. For the majority of health funds we have facilities to offer on-the-spot claims. There may occasionally be instances when the health fund servers are not operational and we are unable to process the claim at the time of service. In these rare instances, you CAN still claim on your private health - we will send you a receipt for you to manually claim through your health fund.

The amount that you will get back from your health fund varies depending on your specific health funds and your level of cover. If you would like to know, you can simply call your health fund and ask them quoting the specific item numbers designated to each service (are listed next to our service)

Initial Physiotherapy Consultation: 500 Follow-up Physiotherapy Consultations: 505 Extended Physiotherapy Consultations (60 minutes or longer): 506 Initial Women's Health Consultation: 500/593 Womens' Follow-up Consultation: 593 Essential/Comprehensive Bike-fit: 500/506 Bike-fit follow-up: 505 1:1 Rehabilitation Ssessions: 505 Exercise Rehabilitation Class: 560 Exercise Rehabilitation Duo: 560

Non-attendance fee must be paid before any future bookings. This will be sent as a payable invoice via PayPal or payable in clinic. This policy applies to all changes and cancellations to appointments. There are no exceptions. ​ So we can provide you all with the best affordable service possible (extended treatment times, the high standard of our services and facilities) we significantly reduced our profits. Therefore, to keep our business operational, these charges must be enforced. We also reserve the right to request prior settlement of any outstanding accounts prior to making future appointments. ​ Thank you for understanding these policies.

We all know time is the most valuable thing in our day. Just as we do our very best to run on time and not leave you waiting for your appointment, we also appreciate as much notice as possible when making changes to your appointment length or scheduled time. We ask for 24 hours’ notice so that we have adequate time to re-book someone else on our waiting list. For changes to your appointment within with 6-24 hours notice, a $20 fee will be charged to your account. For changes to your appointment within with 1-6 hours notice, 50% off the session fee will be charged to your account. For non-attendance or less than 1 hours notice, the full appointment fee will be charged to your account. Unfortunately, even if you or a family member are unwell (including COVID-19), this policy still applies. We have this to allow other people who are waiting for appointments the chance to receive treatment. It also helps to cover operational and staffing costs.

At least 24 hours’ notice must be given prior to changes and cancellation to avoid incurring Change of Appointment fees. This enables us to have adequate time to re-book someone else on our waiting list. For changes to your appointment within with 6-24 hours notice, a $20 fee will be charged to your account. For changes to your appointment within with less than 6 hours notice, the full class fee will be charged to your account. This is to ensure that there is adequate time to offer your time slot to someone else in need. The cancellation fee helps towards covering clinic operation costs. To keep an ongoing reservation in our classes, we require participants attend 4 in every 6 classes.

For all our services here at Aeon Health we require payment at the time of delivery of the service. This means that for all treatment that is to be claimed under any third-party insurer, you may be required to pay for the session first before being re-imbursed directly from your insurer. This is to ensure that we can afford to cover all the operational costs of the clinic. ​ In the case of NDIS, this would mean that one is self-managed.

For EPC or CDM plans, payment for the session first is taken in full then the Medicare rebate of $56 is returned to your cheque or savings account via card. Unfortutanely this rebate cannot be returned onto a card saved to a smart phone. If you do not have a suitable card with you, full payment will be taken and you will have to call or login to myGov to attain your medicare rebate.

Physiotherapy Treatment Parents/guardians are more than welcome to bring their children in to the clinic during their own treatment session provided: The children do not cause disruption to the operations of the clinic and do not pose a threat to themselves and/or others. The parent/guardian understands that we cannot extend their treatment session even if the length of the session is reduced due to tending to children. Exercise Therapy Session Children (including infants) are not allowed into the gym. This is not only for their own safety but to ensure that there is no disruption caused to others sharing this space.

We require COVID-19 vaccination for those participating in our rehabiliation classes. December the 17th has been set by the Queensland Government, enforcing new restrictions for those who are not vaccinated against COVID-19. The Australian Physiotherapy Association has not made any firm guidance on these restrictions, however the Queensland Government has stated that “unvaccinated people will be unable to attend vulnerable settings.” (https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/queensland-restrictions-update/public-health-and-social-measures-linked-to-vaccination-status) In light of these restrictions and guidelines outlined for healthcare clinics who care for vulnerable populations, we will require participants in our group rehabilitation classes to be vaccinated. As physiotherapy consultations are still considered ‘essential’ and are in individual treatment rooms while maintaining all of our standard infection control measures, these services will still be provided for both vaccinated and unvaccinated clients. This decision has been made to in order to maintain the health and safety of the very diverse group of patients that we care for including vulnerable populations.

There is free parking on Shottery Street and Yeronga Street. There are also two undercover parks underneath the building. Entry for undercover parking is located on Shottery Street. The parks are marked with Aeon Health signs. Please use the ramp up to street level, as the elevator only services the apartments.

Please feel free to give us a call to discuss what options we have. Luckily our two dogs are well trained and can be instructed to keep their distance so that you don’t have to come into contact with them, so let us know in advance if you have allergies and we can ensure the dogs don't greet you at the door. We clean our treatment beds with anti-bacterial spray between patients and frequently vacuum the clinic.

We are so lucky to have our Therapy Dog, Luka Tey with us every day at the clinic, but he is only able to do this because he has been approved my the body corporate of the building to join us. Unfortunately this means that Luka and Bailey will have to meet your pups when they are next out and about in the streets of Yeronga.

Based here in Yeronga, we service many surrounding suburbs including: Annerley, Dutton Park, Fairfield, Graceville, Highgate Hill, Moorooka, Rocklea, Sherwood, Tennyson, Woolloongabba. We also have clients from the Greater Brisbane suburbs, North Brisbane and Gold Coast.

Yes, you are more than welcome to bring your children along to the clinic, but we do ask a few things to ensure you get the most out of your session: - If you can bring a book or an tablet to help keep them entertained while you are getting treated. - Ensure that they do no disturb the dogs while they are resting or not engaging with the children. - To be respectful of others in the clinic by keeping noise down and to avoid touching products/objects within the clinic.