Change of Appointment Policies
Physiotherapy Appointment Changes
We all know time is the most valuable thing in our day. Just as we do our very best to run on time and not leave you waiting for your appointment, we also appreciate as much notice as possible when making changes to your appointment length or scheduled time.
We ask for 24 hours’ notice so that we have adequate time to re-book someone else on our waiting list.
For changes to your appointment within with 6-24 hours’ notice, a $20 fee will be charged to your account.
For changes to your appointment within with 1 to 6 hours’ notice, 50% off the session fee will be charged to your account.
Non-attendance will incur the full appointment fee to be charged to your account.
Even if unfortunately, you or a family member are sick (including COVID-19), this policy still applies.
We have this to allow other people who are waiting for appointments the chance to receive treatment. It also helps to cover operational and staffing costs.
Exercise Class Changes
At least 24 hours’ notice must be given prior to changes and cancellations to avoid incurring Change of Appointment fees.
This enables us to have adequate time to re-book someone else on our waiting list.
For changes to your appointment within with 6-24 hours’ notice, a $20 fee will be charged to your account.
For changes to your appointment within with 1 to 6 hours’ notice, the full class fee will be charged to your account.
This is to ensure that there is adequate time to offer your time slot to someone else in need. The Change of Appointment fee is to help towards covering clinic operation costs.
To keep an ongoing reservation in our classes, we require participants attend 4 in every 6 classes.
To provide the best service possible (extended treatment times, the high standard of our services and facilities) without compromise, we do not inflate our pricing to account for business loss due to non-attendance. Therefore, to keep our business operational, we must enforce our non-attendance fees without exception.
Non-attendance fee must be paid before any future bookings. This will be sent as a payable invoice via PayPal or payable in clinic. This policy applies to all changes and cancellations to appointments. There are no exceptions.
Thank you for understanding these policies.
